Return & Refund Policy

Return or exchange


The right of Return or Exchange is valid for 14 days. This period is calculated from the date you receive the product(s). For the right of Exchange or return to apply, the products in your order must be returned in the same condition in which they were received. This means that you must not have used the products to a greater extent than required to check the size, fit, etc.

Please note that products that have been specially made or altered at your request or otherwise customized are not included in this right of withdrawal.


Once British House receives your return, British House will refund what you have paid within 14 days. If you return fewer products than what you originally ordered, British House will refund the cost of only the product(s) you return.